Privacy Policy

Thank you for visiting Pardon My Frenchie. We are a small, family-owned French Bulldog breeding operation based in Edgewater, Maryland, run by the Hoover family. We take the privacy of our visitors and applicants seriously and want to be transparent about how we collect, use, and protect your information.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect personal information when you voluntarily interact with our website through the following forms and channels:

• Full name
• Email address
• Phone number
• Property type (house, apartment, etc.)
• Pet ownership experience
• City and state
• Puppy interest (color, gender, etc.)
• Personal or veterinary references

• Full name
• Email address
• Coat color preference

• Your name and email address
• Any information you choose to include in your message

• Phone number
• Your expressed consent to receive text messages from us

We do not collect payment information directly through our website. Any payments are handled through secure third-party processors.

We may also automatically collect certain non-personal information when you visit our site, such as browser type, device type, pages visited, and referring URLs. This information is collected through cookies and analytics tools (see Sections 6 and 7 below).

2. How We Use Your Information

We use the information you provide for the following purposes:

• To review and process your puppy application
• To contact you about your application status, available litters, or your position on our waitlist
• To respond to your questions and inquiries
• To send you text messages related to your application or upcoming litters (with your consent)
• To improve our website and understand how visitors use it
• To maintain records of our communication with you

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. SMS / Text Messaging

By providing your phone number and checking the SMS consent box on any of our forms, you agree to receive text messages from Pardon My Frenchie at the phone number provided. These messages may include:

• Application status updates and follow-up questions
• Notifications about available litters or upcoming puppies
• General communication related to your inquiry

Message frequency will vary. Standard message and data rates may apply, depending on your mobile carrier and plan.

You can opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS communications from Pardon My Frenchie. To re-subscribe, you may reply START or contact us directly.

For help, reply HELP to any of our messages or email us at [email protected].

We do not share your phone number or SMS consent data with third parties for their own marketing purposes.

4. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption, and any third-party platforms we use maintain their own security standards and data protection practices.

However, no method of data transmission or storage over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services that may receive or process your personal information:

We use GoHighLevel as our customer relationship management platform to store and manage contact records, applications, and communications. Information you submit through our forms may be stored in GoHighLevel on our behalf. GoHighLevel Privacy Policy

We may use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data such as pages visited, time on site, and general geographic region. This data does not identify you personally. Google Privacy Policy

These third-party providers are not authorized to use your information for any purpose other than providing services to us.

6. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand site traffic. Cookies may be set by our website directly or by third-party services such as Google Analytics.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of our website function.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your personal information from our records
• Opt out of SMS/text messaging at any time (see Section 3)

To make any of these requests, please email us at [email protected]. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child under 13 has submitted information through our website, please contact us at [email protected] and we will promptly delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the Effective Date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: